Privacy Policy

Effective Date: March 17, 2026

JunkFam (“Company,” “we,” “our,” or “us”) operates the website https://www.junkfam.com/ (the “Website”). This Privacy Policy explains how we collect, use, and protect your information, including compliance with SMS (A2P) messaging requirements.

By using our Website or services, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect the following types of information:



Personal Information
  • Name
  • Phone number
  • Email address
  • Service address
  • Any information you submit through forms on our Website


Automatically Collected Information
  • IP address
  • Browser type
  • Pages visited
  • Device information


2. How We Use Your Information

We use your information to:

  • Provide and manage our services
  • Respond to inquiries and customer requests
  • Send appointment confirmations and updates
  • Improve our Website and services
  • Send SMS communications (with your consent)
  • Send promotional offers (if opted in)


3. SMS Messaging & A2P Compliance

By providing your phone number through our Website or other forms, you consent to receive SMS messages from JunkFam.



Types of Messages

These messages may include:

  • Appointment confirmations and reminders
  • Service updates and notifications
  • Customer support responses
  • Promotional and marketing messages


Message Frequency

Message frequency may vary.



Message & Data Rates

Message and data rates may apply depending on your mobile carrier.



Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

Once you opt out, you will no longer receive SMS messages from us.



Help Instructions

For assistance, reply:

HELP
or contact us at:
Phone: (865) 308-8693
Email: russell@junkfam.com



Consent Disclosure

Your consent to receive SMS messages is not a condition of purchase.



4. Sharing of Information

We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing purposes.

We may share your information only in the following cases:

  • With service providers who help operate our business (e.g., CRM or messaging platforms)
  • To comply with legal obligations
  • To protect our rights or prevent fraud


5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure.



6. Cookies & Tracking

Our Website may use cookies and similar technologies to enhance user experience and analyze Website performance.

You can disable cookies through your browser settings.



7. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction or deletion of your data
  • Opt out of marketing communications

To make a request, contact us using the information below.



8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.



9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.



10. Contact Information

If you have any questions about this Privacy Policy, please contact us:

JunkFam
Website: https://www.junkfam.com/
Phone: (865) 308-8693
Email: russell@junkfam.com